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SELF-REGULATION SERVICES

BACKGROUND

eCOGRA was established in 2003 in order to introduce self-regulation to the online gaming industry, and thereby assist in ensuring players are properly protected, games are fair, and operators behave responsibly.

The company’s self-regulation activities generally focus on the following policy objectives:

  1. The protection of vulnerable customers        
  2. The prevention of underage gaming             
  3. Combating fraudulent and criminal behaviour              
  4. Protection of customer privacy and safeguarding of information
  5. Prompt and accurate customer payments
  6. Fair gaming (e.g. RNG and RTP game evaluations)
  7. Responsible marketing
  8. Commitment to customer satisfaction and support
  9. Secure, safe and reliable operating environment

eCOGRA is management controlled, and the majority of our staff members have had considerable legal, financial, business administration and IT auditing experience at one of the Big 4 audit firms, and have qualified as Chartered Accountants. As professional auditors, these individuals are required to utilise International Auditing and Assurance Standards Board (‘IAASB’) Auditing Standards. Many of our staff are also Certified Information System Auditors and governed by the Information Systems Audit and Control Association (‘ISACA’).

Our test engineers are highly trained and specialised in the field of online gaming and other leading-edge systems and technologies, and are able to perform system evaluations both onsite and offsite.

The company has been awarded the United Kingdom Accreditation Service's (UKAS) ISO accreditation ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories, for the United Kingdom and Denmark.

eCOGRA is an approved testing agency with several online gaming jurisdictions.

eCOGRA currently provides compliance services to almost 80 of the industry’s leading operators and software suppliers, including Unibet, Betclic Everest, bwin.party, bet365, Microgaming, Boss Media, 32Red, 888, Betway, Casino Rewards Group, Bonnier Gaming, Ladbrokes, Net Entertainment, Ålands Penningautomatförening (Paf) etc.

To date the company has performed in excess of 500 worldwide compliance reviews.

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